RMA Request

To obtain an RMA number, please complete the following form. Be prepared with the details regarding your specific RMA request, safety decontamination, and end user information.

Please note our new policy:

Upon submitting your form, you will receive your RMA number and instructions for return within 24-48 business hours Monday -Friday.  We will require a Purchase Order or Credit Card payment for our evaluation fee of $730 which is 2 hours at our current labor rate.  Once the evaluation is completed, you will receive a quote for the repair.  If you select to have the repair completed, you will not be charged the evaluation fee.  If you opt not to have the repair completed, you will only be charged the evaluation fee.  If you are paying by credit card, please note that the card will not be charged until we have received the approval for the total repair cost.

Please send your Purchase Order for the evaluation to PI.Aftermarket@ametek.com or you can ship the PO with your instrument.  Please note that this PO will need to be received prior to an evaluation being performed.